Frequently Asked Questions (FAQs)
Orders leave our facility within 1-3 business days. Once an order is shipped, shipping to the East Coast takes 3-5 business days, and shipping to the West Coast or Midwest takes 5-7 business days. Standard or free shipping within Florida takes about 1-3 business days. International orders may take longer to arrive. Once your order ships, you will receive tracking information via email.
Yes. DHL shipping options are available for international orders.
Yes. We ship to P.O. Boxes through USPS.
RETURNS & EXCHANGES
If it wasn’t meant to be, U.S. customers can return unopened, unused products within 15 days of receiving the order. You may choose to receive store credit or a full refund to the original payment method. Shipping charges are non-refundable. You are responsible for shipping the item back to us and covering any associated shipping fees. Please email email@example.com and include the word “Return” and your order number in the subject line. We will get back to you within 1-3 business days.
Satisfaction is guaranteed. Just reach out to our team within 3 business days of receiving your order. We’ll refund you store credit for the price of the product and help find the right product for you.
We’ll have a replacement shipped out to you right away. Please email firstname.lastname@example.org and include your order number and “Missing” or “Damaged” in the subject line. A representative will get back to you within 1-3 business days.
Aside from beeswax, all of our ingredients are 100% vegan. Our beeswax is cruelty-free and comes from happy bees. For our strict vegans out there, check out our Shop Vegan page to browse our vegan products!
All of our products are gluten-free except for our lotions. Our lotions contain tocopherol (Vitamin E), which is derived from wheat germ.
No. All Little Moon Essentials products are 100% soy free.
While our products are not certified organic, most of our ingredients are organic.
While our products aren’t non-GMO certified, we avoid using ingredients that come from GMO crops.
We only use 100% natural preservatives in our lotions and Dream Cream. All other products are preservative-free.
Never! Our products are not tested on animals at any stage of production or distribution. We also carefully source our ingredients from suppliers who don’t test on animals.Little Moon Essentials is a Leaping Bunny Certified company. Leaping Bunny is the only internationally recognized certification guaranteeing that no animals are tested on in the making of certified products. To learn more, visit leapingbunny.org.
Many essential oils are safe to use during pregnancy, while others are not. All of our products are made with natural, non-toxic and clean ingredients. Here is a list of Little Moon Essentials goodies that are safe to enjoy during pregnancy:
- Sleep Comes Easy
- Clear Skies Ahead
- Gimme A Break
- Oatmeal Heaven
- Beach All You Want
- Beautiful Belly Butter
As with any product, if you are pregnant or nursing, we recommend checking with your healthcare provider before use.
Most of our products are safe for children over the age of 6. Remember: every child is unique! If you have any concerns, reach out to your healthcare provider.
All of our products are handmade in our facilities in the USA.